Cancelation, Return & Exchange Policy

Exchange Policy

Product Accuracy and Quality Checks: We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

Exchange Eligibility:

• Domestic Orders Only: Exchanges are available only for orders within India.
• Condition: Items must be unused, unwashed, and unworn. They should be returned with all original packaging and tags.
• Exclusions: Bags, home decor, and jewelry items are non-exchangeable unless defective. We do not accept exchange requests based on color differences or fabric material variations.

Exchange Process:

Request Submission: Contact us within 24-48 hours of delivery via email at paheran01@gmail.com . Alternatively, you can submit your exchange request on our website here.

Processing Fee: A processing fee of ₹300 per product will be charged. Please share the payment screenshot via email.

Direct Shipping (Optional): If you prefer to send the product yourself, our team will provide you with the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use reputable courier services, as we are not responsible for any loss during transit.

Reverse Pickup: Once payment is received, our team will arrange for reverse pickup.

Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch/deliver the new size within 7-10 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s), valid for 90 days.

Cancellation Policy

Customer Cancellations:

• Prepaid and COD Orders: You can cancel orders within 24 hours of placement. For prepaid orders, we can issue a credit note or replace the item with another product of equal value.
• Request Method: Email us at paheran01@gmail.com 

Paheran Cancellations:

• Reasons: We may cancel orders due to unavailability of materials, incorrect listings, or suspected fraudulent activity. In such cases, we will initiate an immediate refund, which will reflect in your account within 2–3 working days.
• Refunds: For prepaid orders canceled by us, the full amount will be refunded to the registered bank account. Customers will be notified via email.

Cancellation Charges:

• Cancellations after placing prepaid orders will incur a 2-3% charge (payment gateway fees).

Credit Note Validity:

• Credit notes issued for cancellations or exchanges are valid for 90 days.

Refund Policy

• No Returns or Refunds: Due to the nature of our products, we are unable to offer returns or refunds once an item has been sold and delivered. We kindly ask you to review your order carefully before purchasing.
• Refund Timeline: If you cancel before dispatch, refunds are initiated within 2 business days, while after receiving and verifying returned products, refunds are processed within 7-10 business days.
• Sale Items: All items marked as ‘Sale’ are final and not eligible for return or exchange. However, we do accept exchanges for sizing issues or if you receive a damaged or defective item. Please contact us within 48 hours of delivery for assistance.